Returns and Exchanges

Our policy lasts 10 days. If 10 days have gone by since receipt of your product, we cannot offer you a return.

To be eligible for a return, your item must be unused with the product tag intact.

For hygiene purposes, we do not offer returns or exchanges on masks unless the product is defective. If you have received a defective product, please email us at contact@shopthearena.com with an image of the defective product. Our team will assist you with a return or an exchange.

Return Process

You can return the product by informing us via email at contact@shopthearena.com along with the reason for return. Do not ship the product to our address, as we will get it picked up via reverse shipping facility.

Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you if the return has been approved or rejected based on the product condition.

Refund

Refund is provided for only Prepaid Orders, your refund will be initiated by us within 10 business days of receiving the refund request. In case of COD orders - Your refund is in the form of an e-voucher which shall be sent to your email-ID and can be redeemed at any date prior to its expiry.

Exchange

You can also exchange the product for the same style in a different size. No additional shipping costs if a product is exchanged the first time.