Refunds and Exchanges
Please contact us within 14 days of receiving your product, otherwise we cannot offer you a return.
To be eligible for a return, your item must be unused with the product tag intact.
For hygiene purposes, we do not offer returns or exchanges on masks unless the product is defective. Some caps from the New Era range are also not eligible for free returns. These products will be marked as such.
You can return an item by visiting this page and following the on-screen instructions: https://shopthearena.com/apps/return_prime
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you if the return has been approved or rejected based on the product condition.
Refunds will be initiated by us once the product has been picked up. It will take 7-10 business days for a refund to be processed once the product has been picked up.
In case of Prepaid orders, your refund will be made to the original mode of payment.
In case of COD orders, your refund can be made either via a bank transfer or a gift voucher. Please note that shipping charges are not refundable.
In case of bundled discounts - If you refund part of your order, it is possible that your remaining order is no longer eligible for the bundled discount. The previously discounted amount will be deducted from the refund in this case.
You can also exchange the product for the same style in a different size. No additional shipping costs if a product is exchanged the first time.